AIOU Help Desk – AIOU Complaint Cell Help Desk Portal for Students

What is the AIOU Help Desk?

Allama Iqbal Open University (AIOU – AIOU Help Desk) is one of the largest and oldest distance education institutions in Pakistan. For the convenience of the wider student body and stakeholders, AIOU maintains a Help Desk (sometimes known as Support Centre). Here is a general introduction:

AIOU Help Desk:

  • Purpose: The main purpose of AIOU Help Desk is to provide assistance to students, teachers and general public regarding their queries related to the University. This can range from admission procedures and course content to exam schedules and result questions.
  • Medium: A help desk typically works through multiple channels to provide support. This may include telephone helplines, email support, a live chat system on the university website, and possibly even social media platforms.
  • Staffing: Help desks are usually staffed by trained individuals who know about university processes, courses, and common problems faced by students. They are equipped to guide inquirers to the correct departments or provide direct solutions when possible.
  • Technology: With the advent of technology, many university help desks, including AIOU, can use ticketing systems to track and manage enquiries. It ensures that student concerns are addressed in an organized and timely manner.
  • Location: While central help desk operations may be centralized at the main campus, AIOU, with its several regional centers, may also have local help desks or support centers in different regions to cater to the needs of students.
  • Services: Apart from general queries, the help desk can also provide technical support, especially after distance education.

How to contact with AIOU Help Desk?

There are different methods to approach the AIOU Help Desk you can choose one of them.

  1. Visit Official Website: The AIOU website may have a contact section or specific pages for specific queries.
  2. Phone enquiries: Generally, universities have helpline numbers for student or administrative enquiries. You can call these numbers during business hours.
  3. Email: Email is another common way to contact organizations. Check their website for specific department email addresses.
  4. Visit in person: If you are near AIOU campus or regional office, you can consider visiting in person.
  5. Use social media: Many organizations today maintain active profiles on platforms like Facebook, Twitter and LinkedIn. They can respond to direct messages or mentions there.

AIOU Help Desk Requirements

When contacting the AIOU Help Desk, or any University Help Desk for that matter, having specific information at hand can streamline the process and ensure a more efficient resolution of your concerns. Here is a list of information you may need when contacting the AIOU Help Desk.

  1. Personal Identification:
    • Full Name
    • Registration or Roll Number
    • Date of Birth
  2. Contact Information:
    • Email Address (preferably the one registered with the university)
    • Phone Number
    • Address (if relevant to the query)
  3. Course or Program Details:
    • Name of the Program (e.g., B.Ed, M.A, etc.)
    • Course Code (if related to a specific course)
    • Semester or Year of Study
  4. Specific Concern or Query:
    • Clearly outline the issue you’re facing or the information you seek.
    • If it’s a technical problem, describe the error or problem in detail, and mention the platform or portal you’re using (e.g., AIOU’s e-learning portal).
  5. Supporting Documents:
    • If your query is related to something like fee payment, have a digital copy or reference number of the payment receipt.
    • Any relevant screenshots or images that might help explain your concern?
  6. Previous Correspondence:
    • If you’ve contacted the Help Desk or any other AIOU department before regarding the same issue, have the reference number or details of that correspondence.
  7. Preferred Time for Contact:
    • If you want the Help Desk to call you back or contact you at a specific time, mention your preferred timings.
  8. Alternative Contact:
    • Sometimes, providing an alternative email or phone number can be useful in case there are issues reaching you.

AIOU Contact Numbers

Here you can find AIOU address and Islamabad campus contact number. Please read AIOU Islamabad Campus address and contact number carefully.

AddressDirectorate of Students Advisory & Counselling Services, Gateway Block, Ground Floor, Allama Iqbal Open University, Sector H-8, Islamabad-44000
Contact Number(051) 111-112-468
Other RegionContact Here

AIOU Help Desk Portal

AIOU Complaint Cell of Allama Iqbal Open University is a wonderful idea, especially for students as many youth face problems daily.

They entered incorrect personal information on the AIOU admission verification form, including wrong name, father’s name, home address, phone number, and email address.

Some people enter the wrong program as well as the wrong course number for the fall and spring semesters. These problems are faced by the new candidates and can be solved easily thanks to the setup of AlOU Help Desk Portal.

People often face various problems when they sign up for new matric, inter, bachelor and master programs. The blog started in 2014 is helping candidates to solve their problems within few days without any fee or charge.

Therefore, we suggest that everyone should use the Allama Iqbal Open University Help Desk to solve their problems. AIOU has been offering its services for a long time, and it still gives free work to all of them.

aiou help desk

How to Submit AIOU Help Desk Portal

On this website, you can see the entire process, which you can also do online. How AIOU Help Desk works and clearing problems faced in submitting further proofs and AIOU assignments. Awareness Portal

When Allama Iqbal University did not send the information, AIOU Books did.
Then, the website was very helpful for the students as it provided them many options for tests, results, books and coaching. People visit an organization’s office to seek information and permission for many different reasons.

aiou help desk

 The first step is to open AIOU Website, which will show you what the screen looks like.

AIOU Help DESK Portal

Click the “Submit a ticket” button to send a message to the AIOU Complaint Cell. In the next box, you will see many of fields you can fill out.

  • Full Name
  • Email
  • Confirm Email (Retype)
  • Select Category
  • Examinations – Receipt / DAK / DTS
  • Examinations – Results / Update
  • Examinations – QP
  • Students Advisory & Counselling Services
  • Student Advisory – NOC
  • Examination – Result Rechecking
  • Examination – Degree / Cert. Correction
  • Examination – Degree Verification
  • Examination – Change of Exam Center
  • Examinations – Conduct
  • Financial Assistance Schemes (DSACS)
  • Viva Reports / Projects / Thesis Issues
  • Department of Examinations
  • Examination – Degree / PC Issuance
  • Examination – Revision of Exam Marks
AIOU HElp desk-Complaint cell
  • Priority
  • Low
  • Medium
  • High
  • Mobile No (Without dashes)
  • Roll No.
  • Registration Number
  • Select Program
  • Region / City
  • Course Code
  • Fee Submitted
  • Admissions – Change of Information
  • Admissions – Fees Refund / Adjustment
  • Admissions – Correction of Name
  • Admissions – Change of Address
  • Admissions – Change of Roll
  • Admissions – Course Change
  • Admissions – Group Change
  • Directorate of Regional Services (DRS)
  • Workshop (Attendance, Venue, Marks (DRS)
  • Tutor Information (DRS)
  • Password & Username (Student/Tutors)
  • Overseas Cell
  • Online Admission Form Issues
  • Aaghi LMS
  • General Complaint
  • Admissions – Mailing Section
  • Assignment (Marks, Delivery Issue)
  • Admissions – Books Delivery
  • Admissions – Books Change
  • Admissions – Eligibility
  • Admission – Confirmation
  • Admission – Objection
  • Feedback / Suggestions
  • Tutors Payments
AIOU HElp desk-Complaint cell
  • Subject
  • Message
  • Agent ID (Not for Students)
  • Attachments (If Any)
  • Enter the SPAM Prevention Answer
  • Before submitting please check the following
  • Challan / Draft
  • Region Office Case Diary No
  • Applied date
  • Tutor Name
  • Center Name
  • Semester Name
  • All necessary information has been filled out.
  • All information is correct and error-free.

Click on Submit button.

Then you wait for a while. Allama Iqbal University is sending you the answer through email and text message. Thanks to everyone who took the time to check the latest, complete procedure and translate it into comprehensible language so that students can submit their concerns on AIOU Help Desk Portal Online Allama Iqbal Open University.

aiou help desk

AIOU Email, Helpline, Live Chat, Online Complaint Form, Fax, UAN

AIOU Helpline Number:

The official number for all AIOU students to call for help is 051-111-112-468.

AIOU Email Address for Help:

Allama Iqbal Open University’s help email address is You can send any questions you have about AIOU to this email address.

Postal Address of AIOU Director of Student Affairs:

You can write your issues to the AIOU Director of Student Affairs at the following address with your questions;

AIOU Allama Iqbal Open University Pakistan, Sector H-8, Islamabad. Directorate of Students Advisory and Counseling Services, Ground Floor, Gateway Block,


What is the AIOU Help Desk?

AIOU Help Desk is a dedicated support center for Allama Iqbal Open University students and stakeholders to address their queries and concerns related to University affairs.

How can I contact the AIOU Help Desk?

The AIOU Help Desk can usually be reached via phone, email, the university’s website chat feature, and possibly through official social media channels.

Can the AIOU Help Desk assist with admission inquiries?

Yes, AIOU help desk is equipped to provide information about admission process, criteria and last date.

How long does it take for the AIOU Help Desk to respond to emails?

Response times may vary, but in general, you should expect a response from the AIOU Help Desk within 1-3 business days.

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